FAQ

Where is Beauty & Fancy located?

Beauty & Fancy's offices are located in California, United States, Our ware houses are located in China and USA

How can I contact Beauty & Fancy?

Through email or messenger where David, our customer service manager, will be happy to assist you!

How do I track my package?

You can track your package using your tracking number that was sent to your email within 3- 5 business day after your purchase on "track my order"

When will my order be processed?

We process orders between Monday and Saturday. Orders will be processed within 3- 5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3- 5 business days to process your orders. After that, it will take 12- 25 business days for delivery in the United States. Worldwide shipping could take from 35- 60 business days

My order has been sent. Why don't I see my tracking information?

Once you place your order, please allow 3-5 business days to process your orders. Then you will receive an email with the tracking information.

What payment methods do you accept?

Beauty & Fancy uses a payment gateway called Stripe in wich you will be able to pay by credit/ debit card. We accept Visa, Mastercard and Paypal.

Wich currency are you using on the website?

We use the American Dollar in our store

How do I return an Item?

If you are not happy with your purchases and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer's service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Will shipping cover for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What is the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received incorrect merchandise, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited by Paypal, from 3 to 5 days.